The Director of Operations ensures that the Company has the proper staff and operational controls in place to effectively grow the organization, maximize efficiencies, and ensure profitable operations.  This individual will play a critical role in overseeing and optimizing the day-to-day operations of our organization.  The Director of Operations offers an exciting opportunity to lead operational initiatives, streamline processes, and drive efficiency across multiple departments while mirroring our mission and core values.

Essential Duties – Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Working with all departments for maximum performance aligning with our core values.
• Lead the development and integration of New Processes & Systems to enhance operational efficiency.
• Review and optimize the operational framework to support organizational growth and success.
• Facilitate onboarding & training and employee reviews for continuous improvement.
• Address team operations concerns promptly and effectively, fostering a supportive work environment.
• Communicate the company’s standard operating procedure (SOP) creation process, ensuring accuracy, completeness, and efficiency for each department’s operating protocols and guidelines.
• Coordinate with Staffing and HR Services to ensure we are meeting operational needs and supporting team development
• Responsible for facilitating workflow and process issues as they arise in a proactive and timely manner. 
• Review policy changes to ensure compliance and effectiveness. 
• Measure and report on the effectiveness of all processes, internal and external, providing insights to the CEO.
• Perform ad hoc projects as required by the CEO to drive strategic initiatives and operational excellence.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must possess excellent communication skills and exchange information with others accurately. 
• Excellent emotional intelligence that comes with managing a team of approximately 40.  
• Financial understanding to allow for advanced conversations on modeling, cash flow analysis, and business planning.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Exceptional organization in managing time with the ability to prioritize multiple projects simultaneously and meet strict deadlines.  
• Experience in commercial real estate management, with at least 3-5 years in a leadership or supervisory role
• Proficiency in project management tools and software applications
• Proven track record of developing, implementing, and managing processes that result in increased productivity, efficiencies, and on-budget performance. 
• Part of a leadership team in the past is a plus

The ideal candidate should have a positive, can-do attitude and…

• Be First. Be Fast. Persist. Plain and simple: we’re responsive, quick to action, and we tirelessly fight through everyday challenges.
• Do More. Be More. We believe that if we’re not exceeding expectations, we’re not doing enough. On every level, we do more because that’s how we’re wired.
• Be Direct. Show Respect. We’re straight shooters when it comes to our clients and team. Honesty and respect go a long way in the world of business. And life.
• Be Flexible. Embrace Change. Every day is a new day with new challenges. We know that’s just how the world works. So, we’re always prepared to adapt in order to succeed. 
• Be Inspired. Be Proud. We’re motivated to do work that inspires us. We have pride and passion in everything we do. 
• Say It. Own it. Accountability is key here at SimonCRE. So, we say what we mean and do what we say. 
• Dream Up. Team Up. We dream big and work together to make things happen. Around here we KNOW teamwork makes the dream work. 
• Be Helpful. Build Trust. When people think of us, we want them to think of a company that is nothing but helpful.

Supervisory Responsibilities– This role does not involve direct supervisory responsibilities; however, it plays a crucial part in facilitating seamless operations across all departments.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• General office environment
• Occasionally works in outdoor weather conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to remain in a stationary position for long periods of time
• Minimal lifting and carrying up to 25 pounds
• Occasionally move about the exterior and interior of properties

Travel Required- Occasional travel within the US is required. 

Required Education, Experience, Licenses

• Four-year college degree, and additional education (MBA, etc.) is a plus
• Other accreditations like Series 7 are a plus
• Proficient with Microsoft Office including Word and Excel as well as calendar management and general technology is required
• Experience with Mac iOS is a plus
• Valid Driver’s License

SimonCRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.